Field Service Technician

The position will have a wide range of responsibilities including installing, maintaining, troubleshooting, and repairing a wide variety of Azon custom machinery used in the processing of Azon polyurethane chemicals. The ideal candidate will be a self-motivated problem solver who is responsive to customers’ needs. The Field Service Technician performs quality assurance audits; visiting customer locations quarterly to review production procedures, provide machinery maintenance, and to ensure established quality protocols are being followed. Our technicians receive extensive hands-on training, from an established service manager, on the safe operation of all Azon machinery.

Duties and Responsibilities

• Install new machinery at customer facilities worldwide
• Maintain and troubleshoot all aspects of Azon machinery including mechanical, electrical, hydraulic, and pneumatic systems
• Train customer machine operators and technicians on machinery setup, operation, preventative maintenance, repair, and safety
• Conduct quality audit visits for North American customer locations on a quarterly basis
• Complete and submit field reports that detail the visit and work completed
• Communicate accurately and professionally with customers regarding all machinery and chemical related issues and questions
• Inform customers of Azon products and services that may improve their operating efficiency
• When not in the field, the technician will assist with assembling and testing new machinery
• Regularly deliver over-the-phone technical support to customers
• Provide parts quotes to customers
• Maintain all required expense and travel reports

Education, Skills and Experience

• Technical degree or 5 years installing and maintaining machinery preferred
• Mechanical inspection and diagnostics experience
• Electrical, pneumatic, and hydraulic maintenance and troubleshooting
• Quality and customer service focus
• Ability to read and understand schematics and blueprints
• Logical thinking, problem solving and trouble shooting skills
• Excellent customer service, communication, and interpersonal skills
• Computer skills including Microsoft Office

Requirements

• Ability to lift 50-75 pounds
• Travel requirements of 50% within the U.S. and Canada
• International travel may be required 1-2 times a year
• Maintain valid driver’s license and clean driving record
• Perform work in a safety conscious manner
• Able to commute to Kalamazoo

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• ESOP